What Part Does Genie Insights Play in the Software Implementation Process?

Genie Insights is an exclusive sales and implementation partner for a range of fleet and workshop technology products.

Genie Insights has hands-on experience within the Transport & Logistics industry, including fleet and workshop management. This experience, coupled with technological competence, makes us a valuable link between our software and hardware partners and your operational staff. We support your team with the implementation from helping to identify how the system will best suit your operation, right through set up and ‘go live’.

We aren’t interested in simply providing hardware or software sales; we pride ourselves on delivering long term value using our expert guidance throughout all stages of a project. We seek to provide system integrations with your existing technology where possible so that all of your IT systems can ‘talk’ to one another, and we always ensure that the technology does the job that it was recommended to do.

Our Implementation Process Includes:

  • Initial needs analysis and departmental audit to assess requirements
  • System set up, customisation and configuration
  • Ovreseeing and managing integration with other systems
  • Mentoring and training staff in the use of the system
  • Design and delivery of bespoke reports
  • Technical troubleshooting
  • On-site assistance for ‘go live’
  • Post go-live support

This process gives assurance that you will get the most out of the system to ensures a seamless and stress-free integration into your business.